Bank of Baroda Careers

The Bank of Baroda, a leading public sector bank in India, has announced a recruitment drive for Help Desk Worker posts. This is an excellent opportunity for candidates who are looking for a career in the banking sector. In this article, we will provide detailed information about the job, including the eligibility criteria, job responsibilities, and the application process.

Job Responsibilities

As a Help Desk Worker, your primary responsibility will be to provide technical support to customers and resolve their queries related to banking services. Your duties will include:

Responding to customer inquiries via phone, email, or chat
Troubleshooting technical issues related to online banking, mobile banking, and other digital channels
Resolving customer complaints in a timely and professional manner
Providing product information to customers and promoting bank products and services
Collaborating with other teams to resolve complex customer issues
Maintaining accurate records of customer interactions and issue resolutions

Eligibility Criteria

To be eligible for the Help Desk Worker post, you must meet the following criteria:

Age: You should be between 18 and 28 years old (relaxation in age limit for reserved categories as per government rules)
Education: You should have a Graduate degree in any discipline from a recognized university
Computer skills: You should have basic computer knowledge and proficiency in MS Office
Communication skills: You should have excellent communication and problem-solving skills

Application Process

The application process for the Help Desk Worker post is online. You can apply through the Bank of Baroda’s official website. Here’s a step-by-step guide to help you apply:

Visit the Bank of Baroda website: Go to the Bank of Baroda’s official website (www.bankofbaroda.in) and click on the “Careers” section
Register online: Click on the “New Registration” button and fill in the required details to register yourself
Fill the application form: Fill in the online application form with your personal and educational details
Upload documents: Upload your resume, passport-sized photograph, and other required documents
Pay the application fee: Pay the application fee of Rs. 600 (Rs. 100 for SC/ST/PWD candidates) through online mode
Submit the application: Submit your application and take a printout of the application form for future reference

Selection Process

The selection process for the Help Desk Worker post will consist of the following stages:

Online written test: The first stage of the selection process will be an online written test, which will assess your knowledge of computer skills, English language, and general awareness
Psychometric test: The second stage will be a psychometric test, which will evaluate your personality traits and behavior
Personal interview: The final stage will be a personal interview, where you will be assessed on your communication skills, problem-solving skills, and overall personality

Salary and Benefits

As a Help Desk Worker in the Bank of Baroda, you will be eligible for a salary of Rs. 18,000 - Rs. 25,000 per month, depending on your experience and performance. You will also be eligible for other benefits, including:

Medical benefits: You will be eligible for medical benefits, including reimbursement of medical expenses
Leave benefits: You will be eligible for leave benefits, including casual leave, sick leave, and earned leave
Pension benefits: You will be eligible for pension benefits, including a contributory provident fund