Store Manager In TCS

As a Store Manager in TCS, you will be responsible for managing the day-to-day operations of a retail store. Your primary goal will be to increase sales, improve customer satisfaction, and maintain a positive store environment. You will oversee a team of sales associates, cashiers, and other store employees to ensure that the store runs smoothly and efficiently.

Key Responsibilities

Manage Store Operations

• Oversee the daily operations of the store, including opening and closing procedures, inventory management, and cash handling.
• Ensure that the store is clean, organized, and visually appealing to customers.
• Implement company policies and procedures to maintain a safe and secure work environment.

Lead and Develop Team

• Supervise and train a team of sales associates, cashiers, and other store employees.
• Conduct performance evaluations, provide feedback, and coach employees to improve performance.
• Identify and develop future leaders within the team.

Drive Sales and Customer Satisfaction

• Analyze sales data and customer feedback to identify opportunities to increase sales and improve customer satisfaction.
• Develop and implement strategies to drive sales, increase customer loyalty, and improve customer satisfaction.
• Ensure that customers receive excellent service and respond to customer complaints in a timely and professional manner.

Maintain Inventory and Assets

• Manage inventory levels, including receiving, stocking, and maintaining inventory.
• Ensure that all store assets, including equipment and fixtures, are properly maintained and in good working condition.

Requirements and Qualifications

Education and Experience

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• At least 2 years of retail management experience, preferably in a similar retail environment.
• Proven track record of increasing sales, improving customer satisfaction, and developing high-performing teams.

Skills and Knowledge

• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze sales data, identify trends, and develop strategies to drive sales.
• Knowledge of retail operations, including inventory management, cash handling, and customer service.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.

Certifications and Licenses

• None required, but certifications in retail management or a related field may be advantageous.