Ajio Recruitment 2023

Job Title: Concierge

Department: Customer Service

Reports To: Customer Service Manager

Summary: The Concierge is responsible for providing excellent customer service to customers in a variety of ways, including providing recommendations, resolving issues, and offering assistance with purchases. This role is essential to the success of Ajio and plays a critical role in ensuring that customers are satisfied with their experience. The ideal candidate will have excellent communication and interpersonal skills, be able to resolve customer issues in a timely and efficient manner and be passionate about customer service.

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Responsibilities:

• Provide recommendations to customers on products and services
• Resolve customer issues in a timely and efficient manner
• Offer assistance with purchases, such as helping customers find the right size or product
• Provide feedback to the Customer Service Manager on customer trends and feedback
• Maintain accurate records of all customer interactions
• Stay up-to-date on Ajio products and services

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Qualifications:

• Excellent communication and interpersonal skills
• Ability to resolve customer issues in a timely and efficient manner
• Passion for customer service
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong understanding of Ajio products and services