IDBI Bank Recruitment 2023

Job Title: Back Office Coordinator

Company: IDBI Bank

Location: Kolkata, Jhowtala

Job Description:

IDBI Bank, a leading banking institution, is seeking a Back Office Coordinator to join our team in Kolkata, Jhowtala. As a Back Office Coordinator, you will play a crucial role in supporting the efficient operations of the bank's back-office functions. Your responsibilities will include data entry, documentation management, coordinating with various departments, and ensuring timely and accurate processing of transactions. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

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Responsibilities:-

1. Data Entry: Accurately enter and maintain customer information, financial transactions, and other relevant data into the bank's database. Ensure data integrity and perform regular quality checks.
2. Documentation Management: Organize and maintain physical and electronic files of customer records, transaction documents, and other important paperwork. Follow proper documentation procedures and ensure compliance with regulatory guidelines.
3. Transaction Processing: Assist in the processing of various banking transactions, such as account openings, fund transfers, loan applications, and account closures. Verify the accuracy of transaction details and complete the necessary documentation.
4. Coordination: Collaborate with different departments within the bank to facilitate smooth operations. Communicate effectively with internal teams to resolve customer queries, gather required information, and coordinate tasks.
5. Customer Service: Provide assistance to customers regarding account inquiries, transaction status, and other related queries. Ensure prompt and professional response to customer needs, maintaining a high level of customer satisfaction.
6. Reporting: Prepare reports, summaries, and statistical data related to back-office operations. Provide regular updates to the management team on key metrics and performance indicators.
7. Process Improvement: Identify opportunities for process optimization and automation within the back-office functions. Propose and implement effective solutions to streamline workflows, enhance efficiency, and improve overall productivity.
8. Compliance: Adhere to the bank's policies, procedures, and regulatory guidelines. Ensure compliance with anti-money laundering (AML) and know your customer (KYC) requirements.
9. Training and Development: Stay updated with the latest banking regulations, processes, and technology advancements. Participate in training programs and skill development initiatives to enhance knowledge and expertise.
10. Teamwork: Collaborate and support colleagues within the back-office team. Foster a positive work environment that promotes teamwork, mutual respect, and open communication.