Cashier

Job Summary:

The Cashier is responsible for providing exceptional customer service, accurately processing transactions, and maintaining a high level of cash handling accuracy.

Key Responsibilities:

Customer Service:

• Greet customers in a friendly and professional manner, responding to their inquiries and resolving issues in a timely and efficient way.
• Provide personalized banking solutions to customers, identifying opportunities to deepen relationships and increase customer loyalty.

Transaction Processing:

• Accurately process customer transactions, including deposits, withdrawals, transfers, and bill payments.
• Verify customer identification and ensure compliance with bank policies and procedures.

Cash Handling:

• Maintain a high level of cash handling accuracy, balancing cash and reconciling discrepancies at the end of each shift.
• Manage cash inventory, ordering supplies as needed and maintaining a secure and organized workspace.

Operations:

• Maintain a thorough understanding of bank products and services, staying up-to-date on new offerings and promotions.
• Participate in branch operations, including opening and closing procedures, and assisting with daily reconciliations.

Risk Management:

• Identify and report suspicious transactions, adhering to bank policies and procedures related to fraud prevention and detection.
• Maintain confidentiality and adhere to privacy policies when handling customer information.

Requirements:

Education:

• High school diploma or equivalent required.
• Post-secondary education in a related field (e.g. business, finance) an asset.

Experience:

• 1-2 years of experience in a customer service or cash handling role.
• Experience in a banking or financial institution an asset.

Skills:

• Excellent communication and interpersonal skills.
• Ability to work accurately and efficiently in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office and ability to learn new systems quickly.

Working Conditions:

• Work in a fast-paced, dynamic environment with frequent customer interactions.
• May be required to work varying shifts, including evenings and weekends.