BT Careers for Trainee Customer Service Support Advisor Post

The Trainee Customer Service Support Advisor post is an entry-level position at BT Careers, a leading telecommunications company in the UK. This role is designed for individuals who are passionate about delivering exceptional customer service and are looking to develop their skills and knowledge in a fast-paced and dynamic environment.

Key Responsibilities

As a Trainee Customer Service Support Advisor, the key responsibilities include:

• Handling customer inquiries and resolving issues in a timely and professional manner
• Providing accurate and relevant information to customers via phone, email, or chat
• Identifying and resolving customer complaints and concerns
• Working collaboratively with other teams to resolve customer issues
• Maintaining accurate records of customer interactions using relevant systems and tools
• Meeting and exceeding customer service targets and metrics

Skills and Qualifications

To be successful in this role, candidates should possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to work collaboratively as part of a team
• Basic knowledge of IT and telecommunications industry
• GCSEs in English and Maths (or equivalent)

Training and Development

BT Careers offers a comprehensive training program for Trainee Customer Service Support Advisors, which includes:

• Induction training: A comprehensive introduction to BT’s products, services, and systems
• On-the-job training: Ongoing training and coaching to develop customer service skills
• Development opportunities: Opportunities to progress to more senior roles or specialize in a particular area

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Benefits and Rewards

As a Trainee Customer Service Support Advisor at BT Careers, you can expect:

• Competitive salary and benefits package
• Opportunities for career progression and development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance