Byjus Careers

Fresh graduate: Any discipline with excellent communication and interpersonal skills.
Passion for education: A genuine interest in learning and supporting children's educational journeys.
Communication skills: Excellent written and verbal communication skills, with the ability to clearly explain complex information in a friendly and approachable manner.
Problem-solving: Ability to effectively analyze problems, identify root causes, and propose solutions.
Computer literacy: Proficient in using various software applications, including email, CRM systems, and communication tools.
Positive attitude: Enthusiastic, adaptable, and eager to learn and grow in a fast-paced environment.

As a Customer Service Trainee, you'll be the first point of contact for BYJU'S students and their families, providing prompt, courteous, and professional support. You'll play a crucial role in ensuring their satisfaction and addressing any questions or concerns they may have about our products and services. This is an excellent opportunity to gain valuable experience in the education sector and develop your customer service skills in a dynamic and supportive environment.

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Responsibilities:

Provide exceptional customer service: Respond to queries from students and families via phone, email, and chat, ensuring timely and accurate resolution.
Build relationships: Foster positive relationships with customers, demonstrating empathy and understanding while providing solutions.
Product knowledge: Gain in-depth knowledge of BYJU'S products and services to effectively address customer inquiries.
Contribute to team success: Collaborate with colleagues and share knowledge to enhance overall customer service delivery.