WhiteHat Jr. is looking for a passionate customer service executive with a deep passion for re-inventing early childhood education.

Responsibility:

Should be able to handle the written communication with the student/teacher

Responsible for Customer Satisfaction during the entire conversation

Responsible for building relationships with the students and teachers to ensure end-to-end resolution is provided at one go

Voice / Chat will be accountable for Real-Time resolution

An email will be responsible for the adequately documented resolution

Position Title: Concierge Executive

Department: Email/Chat/Voice

Company: BYJU’S

Job Location: All Over India.

No Of Vacancies: Various

Skill :

Minimum of 1 year’s experience within a contact center environment.

Experience in customer services with customers/clients.

Strong Operations background in any of these industries – Ed-Tech, E-Commerce/Start-up, BPO/ITES, Telecom/ E-learning.

Excellent communication skills (verbal & written)

LoB Specific experience will be an advantage (Email/Chat/Voice)

Technical Qualification will be added advantage