Call Center Representative

Swiggy, India's leading food ordering and delivery platform, is searching for enthusiastic and customer-centric individuals to join our vibrant call center team. As a Call Center Representative, you'll be the voice of Swiggy, the first point of contact for our valued customers, playing a crucial role in ensuring their satisfaction and creating delightful experiences.

Swiggy Careers

Responsibilities:

• Be a friendly and helpful ambassador for Swiggy, providing exceptional customer service over the phone and via chat.
• Address customer queries and concerns promptly and efficiently, resolving issues with empathy and a positive attitude.
• Proactively offer solutions and recommendations, ensuring customers have a smooth and enjoyable Swiggy experience.
• Stay updated on Swiggy's latest offerings, promotions, and policies to provide accurate and informative assistance.
• Contribute to a positive and collaborative team environment, supporting colleagues and sharing best practices.

Swiggy Jobs Near Me

Skills:

• Excellent communication skills, both written and verbal, with the ability to clearly articulate information and build rapport with customers.
• A genuine passion for customer service and a commitment to exceeding expectations.
• Strong problem-solving skills and the ability to think critically and creatively to find solutions.
• A positive and proactive attitude, with a willingness to learn and adapt to new situations.
• Proficiency in English and Hindi (other regional languages a plus).
• Basic computer literacy and familiarity with customer service software.

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