Cisco Careers For Senior Customer Care Post

Job Summary

The Senior Customer Care Representative will provide exceptional customer service to Cisco’s customers, partners, and internal stakeholders.

Key Responsibilities

Provide timely and effective resolution to customer inquiries and issues via phone, email, and chat

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Utilize troubleshooting skills to diagnose and resolve technical issues
• Collaborate with internal teams to resolve complex customer issues

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Requirements

Bachelor’s degree in a related field or equivalent experience

• 2+ years of experience in a customer-facing role
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong technical skills and knowledge of Cisco products and services

Nice to Have

CCNA or CCNP certification

• Experience with Cisco products and services
• Knowledge of industry trends and emerging technologies
• Experience with CRM systems and tools

What We Offer

Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

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