Client Service Specialist

PhonePe, India's leading digital payments platform, is seeking driven and enthusiastic Client Service Specialists to join our growing team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and resolving their queries with empathy and efficiency.

Phonepe Careers

Responsibilities:

• Be a customer champion, actively listening to understand their needs and concerns.
• Provide accurate and timely resolutions to inquiries related to PhonePe products and services.
• Escalate complex issues to the appropriate team while keeping customers informed.
• Proactively identify and address potential customer issues, preventing escalation.
• Contribute to continuous improvement of customer service processes and procedures.

Phonepe Jobs For Freshers

Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• A passion for customer service and a commitment to exceeding expectations.
• Strong problem-solving and analytical skills, with the ability to think critically and find creative solutions.
• Proficiency in using computers and mobile applications, with the ability to learn new software quickly.
• A positive and can-do attitude, with a willingness to go the extra mile for customers.

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