Concierge in Zomato

As a Zomato Concierge Associate, you'll be the friendly face and voice of Zomato, ensuring our users have a seamless and delightful dining experience. You'll be the bridge between our vast network of restaurants and our food-loving customers, working tirelessly to curate personalized recommendations, resolve queries, and handle special requests.

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Responsibilities:

• Be a Restaurant Whisperer: Possess an in-depth knowledge of Zomato's restaurant listings and cuisines. Proactively recommend restaurants based on user preferences, dietary needs, and special occasions.
• Master of Resolution: Address customer queries and concerns promptly and efficiently. Go the extra mile to resolve issues and ensure customer satisfaction.
• The Concierge Touch: Handle special requests like table reservations, birthday surprises, and dietary accommodations. Be resourceful and creative in exceeding customer expectations.

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Skills:

• Foodie at Heart: Possess a genuine passion for food and a deep understanding of different cuisines and culinary trends.
• Communication Maestro: Excellent written and verbal communication skills, with the ability to clearly articulate information and connect with customers on a personal level.
• Problem-Solving Pro: Adept at handling challenging situations and finding creative solutions to customer issues.
• Tech-Savvy: Comfortable using Zomato's internal platforms and various communication tools.
• Team Player: Collaborative spirit and thrives in a fast-paced, dynamic environment.

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