Nykaa Recruitment 2023

Nykaa, a leading beauty and cosmetics retailer in India, is currently hiring for the position of Concierge. If you have excellent customer service skills and a passion for the beauty industry, this could be a great opportunity for you.

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Responsibilities:

1. Greeting customers and creating a welcoming environment in the store.
2. Assisting customers in finding the right products based on their preferences and requirements.
3. Providing product recommendations and information about the latest beauty trends.
4. Demonstrating and explaining the usage of beauty products to customers.
5. Assisting customers in making purchasing decisions and completing transactions.
6. Handling customer inquiries, concerns, and complaints in a professional and timely manner.
7. Providing after-sales support, including product exchanges or returns, as per company policies.
8. Maintaining a clean and organized store environment, including product displays and shelves.
9. Collaborating with the store team to achieve sales targets and meet customer satisfaction goals.
10. Staying updated with product knowledge and industry trends to better assist customers.

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Qualifications:

1. High school diploma or equivalent. Additional certifications or relevant education may be preferred.
2. Prior experience in customer service, preferably in the retail or beauty industry.
3. Passion for beauty and cosmetics, with knowledge of different brands and products.
4. Excellent communication and interpersonal skills.
5. Friendly and approachable personality.
6. Strong problem-solving and decision-making skills.
7. Ability to work in a fast-paced and dynamic environment.
8. Basic computer skills and familiarity with point-of-sale systems.
9. Flexibility to work in shifts, including weekends and holidays, as per the store's operating hours.
10. Positive attitude and willingness to learn and adapt.