As a Customer Care Associate at BYJU'S, your primary responsibility would be to ensure customer satisfaction by addressing their queries and concerns. Here are some key responsibilities and qualifications often associated with the role of a Customer Care Associate:

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Responsibilities:

1. Handling inbound and outbound customer calls and emails regarding product inquiries, orders, and support.
2. Providing excellent customer service by addressing customer queries, resolving issues, and providing appropriate solutions.
3. Understanding customer requirements and guiding them through the company's products and services.
4. Maintaining accurate and updated customer records in the company's CRM system.
5. Collaborating with cross-functional teams to ensure timely resolution of customer issues.
6. Following up with customers to ensure their satisfaction and gather feedback.
7. Providing product information and guiding customers on product usage and features.
8. Handling customer complaints and escalating complex issues to the appropriate teams, if necessary.
9. Adhering to company policies and procedures while handling customer interactions.
10. Continuously updating product knowledge and staying informed about the company's offerings.

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Qualifications:

1. High school diploma or equivalent qualification. A bachelor's degree may be preferred for some positions.
2. Prior experience in customer service or call center roles is a plus.
3. Excellent verbal and written communication skills in English.
4. Active listening skills and empathy to understand and address customer needs.
5. Patience and the ability to handle challenging customer interactions with professionalism.
6. Good problem-solving and decision-making abilities.
7. Proficiency in using computer systems and customer service software.
8. Strong multitasking and time management skills.
9. Ability to work in a team and collaborate effectively with colleagues.
10. Flexibility to work in rotational shifts, including evenings, weekends, and holidays, if required.