Customer Care Executive in Tech Mahindra

Tech Mahindra is a leading multinational provider of technology solutions and services, dedicated to connecting the world with innovation. As a Customer Care Executive at Tech Mahindra Mumbai, you'll be joining a vibrant team playing a crucial role in delivering exceptional customer experiences.

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Responsibilities:

• Handle inbound and outbound calls, emails, and chats effectively, addressing customer inquiries and concerns related to Tech Mahindra's products and services.
• Provide accurate and timely information in a clear and concise manner.
• Actively listen to customer needs, identify issues, and resolve them efficiently to achieve high customer satisfaction.
• Upsell and cross-sell relevant products and services, contributing to business growth.
• Maintain accurate records and document customer interactions.
• Adhere to established quality standards and company policies.

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Skills:

• Minimum 10+2 pass with excellent communication skills in English (both written and verbal).
• Strong problem-solving and analytical skills with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Patience, empathy, and a positive attitude are essential.
• Computer proficiency with basic knowledge of office applications is preferred.
• Experience in customer service or call center operations is desirable, but not mandatory for freshers.

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