Customer Retention Manager Jobs in ICICI Lombard Careers

Location: Mumbai
Updated On: Feb 28, 2025
Salary: ₹30,000 - ₹50,000 per month
Job Type: Full-Time, In-Office
Working Days: 5 Days a Week

Job Description

ICICI Lombard is hiring a Customer Retention Manager in Mumbai. This job is for someone who can keep customers happy and loyal to the company. You will talk to customers, understand their problems, and help solve them. Your job will also include analyzing customer data and making plans to reduce customer loss. If you have good communication skills and love building relationships, this job is a great opportunity for you!

Responsibilities:

• Keep customers engaged and happy with the company.
• Talk to customers and solve their problems.
• Find out why customers leave and create ways to stop that.
• Study customer data and find ways to improve services.
• Work with different teams to improve customer experience.
• Make customer retention plans and track their success.
• Develop loyalty programs to keep customers coming back.
• Handle customer complaints and find quick solutions.
• Follow up with customers regularly to maintain relationships.
• Stay updated with the latest trends in customer retention.

Skills Required:

• Good communication and people skills.
• Strong problem-solving ability.
• Knowledge of CRM software is a plus.
• Ability to analyze customer data and find solutions.
• Positive attitude and customer-first approach.
• Knowledge of the insurance industry is an advantage.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.

Experience:

• Freshers to 2+ years of experience in customer retention or a similar role.

Perks & Benefits:

• Medical Insurance for you and your family.
• Transport facility for office travel.
• Food & Beverages provided at the office.

If you enjoy helping customers and building relationships, apply now! 🚀