Customer Service Executive

As a Customer Service Executive, you'll be the frontline hero, ensuring our customers have a seamless and delightful experience on the Zomato platform. You'll be their go-to person for resolving inquiries, addressing concerns, and providing exceptional support across all channels, from phone to chat to email. Your dedication to customer satisfaction will play a crucial role in driving brand loyalty and positive word-of-mouth.

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Responsibilities:

• Be the voice of Zomato: Respond promptly and professionally to customer inquiries across various channels, ensuring clear and accurate communication.
• Resolve issues with a smile: Understand customer concerns, troubleshoot problems effectively, and find timely solutions that exceed expectations.
• Go the extra mile: Proactively identify and anticipate customer needs, offering personalized support and exceeding expectations whenever possible.
• Champion Zomato: Be a brand ambassador, promoting Zomato's offerings and services with enthusiasm and knowledge.
• Stay informed: Keep up-to-date with Zomato's policies, procedures, and promotions to provide accurate and consistent information.

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Skills:

• Excellent communication skills: Written and verbal fluency in English is essential, with the ability to tailor your communication style to diverse audiences.
• Customer-centric mindset: A genuine passion for helping others and a commitment to providing exceptional service.
• Problem-solving skills: The ability to think critically, analyze situations, and find effective solutions to customer concerns.
• Technical skills: Proficiency in using computers, email, and Zomato's internal systems.
• Adaptability and resilience: Ability to thrive in a fast-paced environment and maintain composure under pressure.

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