Customer Service Executive

As a Customer Service Executive, you'll be the frontline hero, ensuring our customers have a seamless and delightful experience on the Zomato platform. You'll be their go-to person for resolving inquiries, addressing concerns, and providing exceptional support across all channels, from phone to chat to email. Your dedication to customer satisfaction will play a crucial role in driving brand loyalty and positive word-of-mouth.

Zomato Freshers Jobs

Responsibilities:

• Be the voice of Zomato: Respond promptly and professionally to customer inquiries across various channels, ensuring clear and accurate communication.
• Resolve issues with a smile: Understand customer concerns, troubleshoot problems effectively, and find timely solutions that exceed expectations.
• Go the extra mile: Proactively identify and anticipate customer needs, offering personalized support and exceeding expectations whenever possible.
• Champion Zomato: Be a brand ambassador, promoting Zomato's offerings and services with enthusiasm and knowledge.
• Stay informed: Keep up-to-date with Zomato's policies, procedures, and promotions to provide accurate and consistent information.