Customer Service in OIL

As a Customer Service Representative at OIL, you'll be the voice of OIL, connecting with customers across various channels like phone, email, and chat. You'll actively listen to their inquiries, troubleshoot issues related to OIL's products and services, and provide prompt and accurate resolutions. Your dedication to service excellence will be key in building trust and positive relationships with valued customers.

OIL Careers

Responsibilities:

• Respond to customer inquiries: Attend to calls, emails, and chat messages efficiently and effectively.
• Identify and understand customer needs: Actively listen to concerns and ask relevant questions to diagnose issues.
• Provide accurate and timely information: Share knowledge about OIL's products and services clearly and concisely.
• Resolve customer issues: Work towards finding solutions to problems and ensuring customer satisfaction.
• Maintain detailed records: Document interactions and track progress on resolving issues.
• Build positive relationships: Foster trust and rapport with customers to create a strong brand image.

OIL Jobs For Freshers

Skills:

• Excellent communication and interpersonal skills: Ability to articulate clearly, listen actively, and build rapport with diverse customers.
• Problem-solving and analytical skills: Ability to identify issues, analyze information, and develop effective solutions.
• Strong empathy and customer focus: A genuine desire to help others and prioritize customer satisfaction.
• Technical aptitude: Basic understanding of OIL's products and services (training provided!).
• Adaptability and resilience: Ability to handle dynamic workloads and navigate challenging situations with a smile.