Customer Service Manager

As a Customer Service Manager at Zomato, you'll be the champion for our customers, ensuring their satisfaction at every step of their ordering journey. You'll lead a high-performing team of customer service representatives, fostering a positive and collaborative environment, and driving continuous improvement in service quality.

Zomato Freshers Jobs

Responsibilities:

• Lead and manage a team of customer service representatives: Build a strong team culture, provide coaching and development opportunities, and ensure they have the resources and knowledge to excel.
• Resolve customer inquiries and complaints promptly and professionally: De-escalate complex situations, identify root causes of issues, and work collaboratively with other departments to find solutions.
• Analyze customer feedback and identify trends: Proactively identify areas for improvement and implement changes to enhance customer satisfaction.
• Develop and maintain service standards and processes: Ensure consistent and efficient service delivery across all channels (phone, email, chat).
• Stay updated on industry trends and best practices: Continuously learn and adapt to improve the customer experience.