Customer Service Manager

As a Customer Service Manager at Accenture, you'll play a pivotal role in shaping positive client experiences by leading and empowering a team of service professionals. This freshers-friendly opportunity offers you the perfect platform to launch your career in a dynamic and impactful environment, fueled by cutting-edge technology and a global focus.

Accenture Careers

Responsibilities:

• Lead and Manage: Foster a high-performing team environment, providing coaching, motivation, and performance feedback to your team members. Ensure they possess the knowledge and skills to effectively resolve customer inquiries and deliver exceptional service.
• Champion Client Success: Be the face of Accenture for your clients, proactively addressing their needs and concerns. Identify and escalate complex issues, working collaboratively with internal stakeholders to achieve swift and satisfactory resolutions.
• Drive Operational Excellence: Continuously monitor and assess team performance, identifying areas for improvement and implementing data-driven initiatives to enhance efficiency and client satisfaction.
• Embrace Innovation: Stay abreast of emerging trends and technologies in the customer service domain, actively seeking opportunities to incorporate them into your team's practices for improved service delivery.
• Be a Team Player: Collaborate effectively with cross-functional teams across the organization, ensuring seamless client interaction and a unified support experience.

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Skills:

• Strong leadership skills: with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills: both written and verbal.
• Problem-solving and critical thinking skills: to identify and resolve complex customer issues.
• Analytical skills: to interpret data and make informed decisions.
• Customer-centricity: with a passion for exceeding expectations and building lasting relationships.

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