Customer Service Representative

As a Customer Service Representative at Zomato, you'll be the friendly voice and helping hand behind every order. You'll be the one ensuring our customers have a smooth and delightful experience, from placing their orders to enjoying their meals.

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Responsibilities:

• Master of the Mealtime: Assist customers with navigating the Zomato platform, placing orders, and resolving any issues they may encounter.
• Customer Champion: Be the voice of empathy and understanding, actively listening to customer concerns and providing timely solutions.
• Problem Solver Extraordinaire: Think creatively and proactively to address complex situations, ensuring customer satisfaction and brand loyalty.

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Skills:

• Communication Guru: Excellent written and verbal communication skills with a knack for building rapport and trust.
• Tech Savvy: Proficient in using computers and Zomato's internal tools to efficiently manage customer inquiries.
• Problem-Solving Ace: Ability to analyze situations, identify solutions, and implement them effectively.
• Empathy Ninja: Possess a genuine desire to understand and help customers, with a focus on exceeding expectations.

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