Customer Service Trainee in Flipkart

As a Customer Service Trainee at Flipkart, you'll be the frontline voice of our brand, ensuring a delightful experience for every customer. You'll play a crucial role in resolving their queries, addressing concerns, and building lasting relationships. This is your chance to learn from the best in the industry, hone your communication skills, and contribute to Flipkart's success story.

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Responsibilities:

• Respond to customer inquiries across various channels (phone, email, chat) promptly and efficiently.
• Understand and resolve customer issues related to orders, deliveries, returns, payments, and product information.
• Provide accurate and helpful information while maintaining a positive and professional demeanor.
• Proactively identify and escalate complex issues to senior team members.
• Contribute to improving customer service processes and procedures through feedback and suggestions.

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Skills:

• Excellent communication and interpersonal skills, with a focus on active listening and empathy.
• Ability to problem-solve effectively and find solutions that meet customer needs.
• Strong written and verbal communication skills with a focus on clarity, conciseness, and professionalism.
• Proficiency in computer applications, including email, CRM systems, and web browsers.
• Bachelor's degree in any relevant field (freshers welcome).
• Passion for customer service and a desire to learn and grow within the e-commerce industry.

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