Customer Service Trainee

As a Customer Service Trainee at TCS, you will embark on a rewarding journey into the world of customer service excellence. You will be part of a dedicated team, playing a crucial role in providing exceptional support to our valued clients. This is a fantastic opportunity to learn, grow, and develop your skills while contributing to the success of a global organization.

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Responsibilities:

• Respond to customer inquiries and requests accurately and efficiently through various channels (phone, email, chat).
• Troubleshoot customer issues with patience and empathy, ensuring their satisfaction with the resolution.
• Proactively identify and address customer needs, exceeding expectations whenever possible.
• Contribute to process improvement initiatives and documentation.
• Stay up-to-date on relevant products, services, and industry trends.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn.
• Proficiency in MS Office Suite.

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