Customer Support Analyst in Accenture

As a Customer Support Analyst at Accenture, you'll be the bridge between clients and their technological needs.

Accenture Careers

Responsibilities:

• Troubleshooting technical issues: Diagnose and resolve client queries related to software, hardware, or network problems.
• Providing exceptional support: Offer prompt, accurate, and friendly assistance, ensuring client satisfaction and exceeding expectations.
• Escalating complex issues: Seamlessly transfer complex problems to the right teams, ensuring timely resolution.
• Maintaining accurate records: Document client interactions and solutions, ensuring knowledge capture and future reference.
• Staying up-to-date: Continuously learn and adapt to new technologies and processes to provide the best possible service.