Customer Support Analyst

We are seeking a passionate and dedicated individual to join our growing customer support team. In this role, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and social media. You will be the first point of contact for our customers, addressing their inquiries, resolving their concerns, and ensuring their satisfaction.

Mankind Pharma Careers

Responsibilities:

• Provide prompt and accurate answers to customer inquiries: This includes understanding their needs, researching product information, and offering solutions in a clear and concise manner.
• Resolve customer complaints efficiently and effectively: Actively listen to their concerns, identify the root cause of the issue, and work towards a resolution that meets their expectations.
• Maintain accurate and up-to-date customer information: Ensure all customer data is entered correctly and promptly update any changes.
• Proactively identify and address potential customer issues: Analyze customer feedback and trends to identify areas for improvement in our products, services, and support processes.
• Contribute to the development of knowledge base articles and FAQs: This will help us provide self-service options to customers and improve the overall customer experience.
• Stay up-to-date on company policies, products, and services: This will allow you to provide accurate and consistent information to customers.

Mankind Pharma Jobs Near Me

Skills:

• Excellent communication and interpersonal skills, both written and verbal
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Customer-centric approach with a focus on exceeding expectations
• Proficient in Microsoft Office Suite and other relevant software
• Adaptability and ability to learn new things quickly

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