Customer Support Analyst

We are seeking a dedicated and empathetic Customer Support Analyst to join our team at JSW Steel. The ideal candidate will be a problem solver who is passionate about providing exceptional customer service.

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Responsibilities:

• Customer Support: Provide timely and effective support to customers, addressing and resolving queries and issues.
• Problem Solving: Analyze customer problems and provide appropriate solutions.
• Communication: Maintain clear and effective communication with customers, ensuring that they are kept informed of issue resolution progress.
• Documentation: Document customer interactions and issue resolution details, maintaining a comprehensive database of queries and resolutions.

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Skills:

• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving skills with the ability to handle customer issues effectively.
• Technical Proficiency: Proficiency in using customer relationship management (CRM) software.
• Customer Service: Exceptional customer service skills with a patient and empathetic approach.

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