Customer Support Engineer

As a Customer Support Engineer at TCS, you will be the first point of contact for our valued clients, providing technical assistance and ensuring their satisfaction. You will play a pivotal role in troubleshooting issues, resolving inquiries, and exceeding client expectations. This is an exciting opportunity for a motivated individual to build a rewarding career in the IT industry, while contributing to the success of a global leader.

TCS Careers

Responsibilities:

• Provide prompt and accurate technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot customer issues efficiently, leveraging your technical expertise.
• Escalate complex issues to senior engineers as needed, ensuring seamless resolution.
• Document customer interactions and resolutions meticulously for future reference and knowledge sharing.
• Proactively identify and recommend solutions to improve customer experience and product usage.
• Stay abreast of the latest technologies and industry trends to provide informed support.
• Collaborate effectively with internal teams to deliver exceptional service across all touchpoints.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong analytical and problem-solving skills, with a proactive approach to issue resolution.
• Proficiency in using various IT support tools and technologies.
• Ability to work independently and as part of a team, adapting to dynamic work environments.
• Excellent written and verbal communication skills, with a focus on clarity and conciseness.
• Customer-centric mindset with a passion for exceeding expectations.

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