Customer Support

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We work with some of the world's most renowned brands, helping them transform their businesses and create a better future. As a Customer Support Specialist at TCS, you'll be joining a team dedicated to providing exceptional service to our clients and ensuring they have a positive experience with our products and services.

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Responsibilities:

• Provide exceptional customer service through multiple channels: Respond to customer inquiries via phone, email, chat, and social media, promptly addressing their concerns and resolving issues effectively.
• Become a product expert: Gain in-depth knowledge of our products and services to confidently answer customer questions and provide accurate information.
• Proactively identify and address customer needs: Go the extra mile to anticipate customer needs and offer solutions before they become problems.
• Collaborate with internal teams: Work seamlessly with colleagues across different departments to ensure a smooth and efficient resolution for customer concerns.
• Contribute to continuous improvement: Share your insights and suggestions to help us refine our processes and enhance the customer experience.

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Skills:

• Strong communication and interpersonal skills: The ability to clearly articulate information, actively listen to customers, and build rapport is essential.
• Problem-solving and critical thinking skills: You can analyze complex situations, identify root causes, and develop effective solutions.
• A passion for customer service: You genuinely enjoy helping others and are committed to exceeding customer expectations.
• Technical proficiency: Familiarity with basic computer applications and a willingness to learn new technologies.
• Excellent organizational skills: You can prioritize tasks effectively and manage your workload efficiently.
• Positive and adaptable attitude: You thrive in a fast-paced environment and embrace change with enthusiasm.

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