Dabur Recruitment 2023

Dabur is currently hiring for the position of Customer Service Executive. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to Dabur's clients across India. You will handle customer inquiries, resolve complaints, and ensure customer satisfaction. This is a great opportunity to join Dabur, a renowned consumer goods company, and contribute to its commitment to delivering excellent customer experiences.

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Responsibilities:

1. Handle customer inquiries and provide accurate and timely responses.
2. Address customer complaints and concerns in a professional and empathetic manner.
3. Assist customers in placing orders, tracking shipments, and resolving product-related queries.
4. Provide product information and educate customers about Dabur's offerings.
5. Collaborate with internal teams to resolve complex customer issues and escalations.
6. Maintain detailed and accurate customer records and communication logs.
7. Ensure customer satisfaction by delivering exceptional service and exceeding customer expectations.
8. Identify opportunities to upsell or cross-sell products and services to customers.
9. Follow up with customers to ensure the resolution of their issues and inquiries.
10. Stay updated with Dabur's product knowledge, promotions, and policies.

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Skills:

1. Bachelor's degree in any field.
2. Prior experience in customer service or a related role is preferred.
3. Excellent communication skills, both verbal and written, with a customer-centric approach.
4. Strong problem-solving and conflict resolution abilities.
5. Ability to handle customer inquiries and complaints with patience and professionalism.
6. Good organizational and multitasking skills to manage a high volume of customer interactions.
7. Familiarity with CRM software and other customer service tools is a plus.
8. Ability to work in a fast-paced environment and adapt to changing customer needs.
9. Strong attention to detail and accuracy in handling customer information.
10. Fluency in regional languages may be an added advantage.