DBS Bank Recruitment 2023

DBS Bank, a leading financial institution, is currently seeking a dedicated and knowledgeable individual for the position of Credit Counselor. As a Credit Counselor at DBS Bank, you will play a critical role in providing financial guidance and counselling to customers regarding credit and loan applications. This is an exciting opportunity for individuals who possess strong analytical skills, have a solid understanding of credit assessment, and are committed to delivering excellent customer service.

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Responsibilities:-

1. Credit Assessment: Evaluate the creditworthiness of individuals and businesses by analyzing financial statements, credit reports, and other relevant information. Assess credit risk and make recommendations for credit approvals or rejections based on established guidelines and policies. Ensure compliance with regulatory requirements and internal credit policies.
2. Customer Counseling: Provide comprehensive credit counseling to customers, guiding them through the credit application process and assisting with the completion of necessary documentation. Explain the terms and conditions of credit products, interest rates, fees, and repayment options to help customers make informed decisions. Address customer inquiries and resolve any concerns related to credit applications.
3. Risk Management: Monitor credit portfolio and proactively identify potential risks or delinquencies. Implement effective collection strategies to minimize credit losses and maximize recovery. Collaborate with internal stakeholders, such as collections teams and legal departments, to manage credit defaults and collection activities.
4. Relationship Management: Build and maintain strong relationships with customers, ensuring their satisfaction with DBS Bank's credit services. Provide ongoing support and guidance to customers throughout the credit lifecycle, offering personalized solutions and addressing any credit-related issues. Collaborate with other teams, such as relationship managers and product specialists, to cross-sell and upsell credit products.