DBS Bank Recruitment 2023

We are looking for Customer Care Associates to join our team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service skills. The Customer Care Associate will be responsible for providing excellent customer service to DBS Bank's customers, via phone, email, and chat.

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Responsibilities:

• Provide excellent customer service to DBS Bank's customers.
• Resolve customer issues in a timely and efficient manner.
• Answer customer questions and inquiries.
• Upsell and cross-sell DBS Bank products and services.
• Track and measure customer satisfaction levels.

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Skills:

• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Experience with customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.