DBS Bank Recruitment 2023

DBS Bank, a leading financial institution, is currently accepting applications for the position of Virtual Assistant. This is an exciting opportunity for individuals with strong communication and problem-solving skills who are interested in providing virtual support and assistance to customers. As a Virtual Assistant at DBS Bank, you will play a key role in delivering excellent customer service and enhancing the overall banking experience.

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Responsibilities:

1. Provide personalized virtual assistance to customers through various channels, including chat, email, and voice calls.
2. Answer customer inquiries and provide accurate information regarding banking products, services, and processes.
3. Assist customers in conducting transactions, such as fund transfers, account inquiries, and bill payments.
4. Resolve customer complaints and issues in a timely and satisfactory manner.
5. Guide customers in navigating digital banking platforms and mobile applications.
6. Collaborate with internal teams to address customer needs and provide solutions.
7. Stay updated with the latest banking regulations, products, and services.
8. Identify opportunities for process improvement and provide feedback to enhance customer experience.
9. Adhere to established service level agreements and quality standards.
10. Maintain accurate records of customer interactions and transactions.

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Skills:

1. Bachelor's degree in any discipline.
2. Excellent verbal and written communication skills.
3. Strong customer service orientation and problem-solving abilities.
4. Familiarity with banking products and services is preferred.
5. Proficient in using digital banking platforms and mobile applications.
6. Ability to work effectively in a virtual team environment.
7. Good organizational and multitasking skills.
8. Attention to detail and accuracy in handling customer information.
9. Ability to adapt to changing customer needs and technological advancements.
10. Prior experience in customer service or virtual assistant roles is a plus.