Flipkart Recruitment 2024

In this exciting role, you'll be the first line of contact for Flipkart's valued customers, providing exceptional support through our chat platform. You'll be instrumental in ensuring a smooth and positive shopping experience for everyone.

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Responsibilities:

• Respond to customer inquiries via chat in a timely and professional manner.
• Effectively troubleshoot customer issues related to orders, products, accounts, and promotions.
• Provide accurate and up-to-date information about Flipkart's policies, products, and services.
• Work collaboratively with other internal teams to resolve complex customer concerns.
• Maintain a positive and helpful attitude, fostering customer satisfaction and loyalty.

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Skills:

• Excellent written and verbal communication skills in English.
• Strong ability to listen actively and understand customer needs.
• Problem-solving skills and a keen eye for detail.
• Ability to work independently and as part of a team.
• Proficient in using computers and comfortable with a fast-paced, dynamic environment.

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