Flipkart Recruitment 2023

As a Front Office Staff member, you will be the face of the organization, responsible for providing excellent customer service and ensuring a positive experience for guests and visitors. Your role will involve welcoming and assisting guests, managing inquiries and reservations, and performing various administrative tasks. Your friendly demeanour, strong communication skills, and ability to multitask will contribute to creating a welcoming and efficient front office environment.

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Responsibilities:

1. Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression.
2. Handle guest inquiries, providing accurate information about the organization's products, services, and facilities.
3. Assist guests with check-in and check-out procedures, ensuring efficient and accurate processing.
4. Manage reservations and bookings, including confirming details, updating records, and communicating with guests.
5. Answer phone calls, respond to emails, and handle correspondence promptly and professionally.
6. Maintain a clean and organized front desk area, ensuring it is presentable at all times.
7. Receive and distribute incoming mail, packages, and deliveries to the appropriate recipients.

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Qualifications:

1. High school diploma or equivalent. Additional education or certifications in hospitality or a related field are a plus.
2. Proven experience in a customer service or front desk role, preferably in the hospitality industry.
3. Excellent communication and interpersonal skills, with the ability to interact with guests and colleagues in a professional and friendly manner.
4. Strong organizational and multitasking abilities, with the capacity to handle multiple responsibilities simultaneously.
5. Proficient computer skills, including knowledge of basic office software and reservation systems.
6. Ability to remain calm and composed in challenging situations, demonstrating problem-solving skills and a customer-centric approach.
7. Attention to detail and accuracy in handling administrative tasks, such as data entry, record keeping, and documentation.