Front Office Executive Jobs in Marriott Bonvoy Careers

Location: Nagpur
Updated On: Feb 26, 2025
Salary: ₹18,000 - ₹25,000 per month
Job Type: Full-Time, In-Office
Working Days: 5 Days a Week

Job Description

Marriott Bonvoy is looking for a Front Office Executive to join our team in Nagpur. This role is perfect for someone who enjoys working with people and providing excellent customer service. As a Front Office Executive, you will be the first point of contact for guests, handling check-ins, check-outs, and addressing customer queries. You will also assist with administrative tasks and ensure guests have a smooth and pleasant stay.

Responsibilities:

• Greet guests warmly and assist them with check-in and check-out.
• Confirm reservations and assign rooms to guests.
• Process payments, including cash, credit cards, and other methods.
• Maintain accurate records of guest stays and transactions.
• Answer phone calls and respond to guest inquiries.
• Coordinate with housekeeping to ensure rooms are ready.
• Assist guests with special requests or concerns.
• Keep the front desk area clean and organized.
• Handle complaints professionally and find quick solutions.
• Follow hotel policies and safety procedures.

Skills Required:

• Strong communication skills (English and local language).
• Basic computer knowledge and ability to use hotel booking systems.
• Friendly and professional attitude.
• Problem-solving and multitasking abilities.
• Ability to handle pressure during busy hours.

Qualifications:

• High school diploma or equivalent.
• Hospitality or customer service training is a plus.

Experience:

• Minimum: 1 year of experience in a similar role.
• Maximum: 2 years of experience preferred.

If you have a passion for customer service and want to work in a dynamic hotel environment, apply now!