Food Panda Recruitment 2023

Job Title: Front Office Staff

Company: Food Panda

Location: Mumbai, Kandivali East

Job Description:

Food Panda, a leading food delivery platform, is seeking enthusiastic individuals for the position of Front Office Staff in Mumbai, specifically in Kandivali East. As a Front Office Staff member, you will play a crucial role in ensuring smooth operations at the front desk, providing excellent customer service, and supporting various administrative tasks.

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Responsibilities:

1. Front Desk Operations: Greet and welcome visitors, customers, and delivery partners. Answer incoming calls, take messages, and redirect calls as necessary. Maintain a neat and organized front desk area.
2. Customer Service: Provide friendly and professional assistance to customers, addressing their inquiries, resolving complaints, and ensuring a positive experience. Assist with order-related issues and coordinate with relevant departments for timely resolutions.
3. Appointment Scheduling: Manage and schedule appointments for customers and delivery partners. Maintain an organized appointment calendar and update relevant records.
4. Administrative Support: Assist with general administrative tasks, including data entry, document management, and coordination of deliveries. Maintain accurate records and handle paperwork efficiently.
5. Communication: Communicate effectively with customers, delivery partners, and internal teams to ensure clear and timely information exchange. Use appropriate channels, such as phone, email, or in-person, to provide necessary assistance and resolve queries.
6. Cash Handling: Handle cash transactions, including receiving payments, providing receipts, and maintaining accurate records. Follow cash handling procedures and ensure cash balances are reconciled at the end of each shift.
7. Coordination: Collaborate with other departments, such as operations, customer service, and logistics, to address customer needs, resolve issues, and ensure smooth operations. Communicate any pertinent information or updates to relevant teams.
8. Safety and Security: Monitor the front desk area to ensure the safety and security of visitors, customers, and employees. Follow established security protocols and report any suspicious activities or incidents.

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Qualifications:

• High school diploma or equivalent qualification.
• Proven experience in a customer service or front desk role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and office software.
• Polite and professional demeanour with a customer-centric approach.
• Ability to handle difficult situations with composure and problem-solving skills.
• Familiarity with the food delivery industry and knowledge of the local area will be an advantage.
• Flexibility to work in shifts, including evenings, weekends, and holidays.