Globiva Careers For Customer Service Post

Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Boston. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Key Responsibilities

Respond to Customer Inquiries

• Respond to customer inquiries in a timely and professional manner via phone, email, and chat
• Resolve customer complaints and concerns in a fair and satisfactory manner
• Utilize problem-solving skills to resolve customer issues efficiently and effectively

Maintain Accurate Records

• Maintain accurate records of customer interactions using our CRM system
• Update customer information and interaction history in a timely and accurate manner

Collaborate with Internal Teams

• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Communicate customer feedback and concerns to internal teams to drive process improvements

Requirements

Education and Experience

• High school diploma or equivalent required
• 1-2 years of customer service experience preferred
• Excellent communication and problem-solving skills

Skills and Qualities

• Excellent customer service skills
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

What We Offer

Competitive Salary and Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

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