Godrej Recruitment 2023

Godrej, a renowned conglomerate in India, is currently offering career opportunities for the position of Customer Care Executive. If you have strong communication skills and enjoy providing excellent customer service, this could be a great opportunity for you.

Godrej Careers

Responsibilities:

Handling incoming customer calls and emails regarding product inquiries, service requests, and complaints.
Providing accurate and timely information to customers, addressing their queries and concerns effectively.
Resolving customer issues and complaints in a professional and empathetic manner.
Understanding and promoting Godrej's products and services to customers.
Maintaining customer records and updating relevant information in the system.
Collaborating with cross-functional teams to escalate and resolve complex customer issues.
Following up with customers to ensure their concerns are resolved satisfactorily.
Providing feedback to the management team regarding recurring customer issues and suggestions for improvement.
Adhering to company policies and procedures while delivering excellent customer service.
Keeping up-to-date with product knowledge and industry trends to better serve customers.

Godrej Jobs Near Me

Qualifications:

High school diploma or equivalent. Additional certifications or relevant education may be preferred.
Prior experience in customer service or a related field is desirable.
Excellent verbal and written communication skills in English and any other relevant language(s).
Good listening and problem-solving skills.
Patience and empathy while dealing with customer inquiries and complaints.
Ability to multitask and work in a fast-paced environment.
Basic computer skills and familiarity with customer service software and databases.
Strong interpersonal skills and ability to work in a team.
Positive and customer-oriented attitude.
Willingness to work in shifts, including weekends and holidays, as per the company's requirements.