Google Recruitment 2023

The Customer Service Manager is responsible for leading the customer service team and ensuring that Google's customers receive a high-quality experience. The Customer Service Manager will also be responsible for developing and implementing customer service strategies and policies.

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Responsibilities:

• Lead the customer service team and ensure that Google's customers receive a high-quality experience
• Develop and implement customer service strategies and policies
• Manage the customer service budget
• Work with other departments to ensure that customer service is integrated with their efforts
• Stay up-to-date on customer service best practices
• Track and report on customer service performance

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Qualifications:

• Strong customer service and leadership skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Knowledge of customer service best practices