Hcl Recruitment 2023

As a Client Service Specialist at HCL, you will be responsible for providing exceptional service and support to clients.

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Responsibilities:

1. Engaging with potential customers to understand their needs and recommend suitable HCL solutions.
2. Conducting sales presentations and product demonstrations to showcase the features and benefits of HCL offerings.
3. Building and maintaining relationships with clients, addressing their queries, and providing excellent customer service.
4. Developing and implementing sales strategies to achieve targets and drive revenue growth.
5. Collaborating with internal teams, such as product development and marketing, to ensure customer satisfaction and enhance sales effectiveness.
6. Keeping up-to-date with industry trends, market developments, and competitor activities.
7. Maintaining accurate records of sales activities, including customer interactions, deals closed, and revenue generated.
8. Providing post-sales support, including handling customer complaints and ensuring timely resolution.

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Skills:

1. Education: A bachelor's degree or equivalent qualification in business, management, or a related field.
2. Communication Skills: Excellent verbal and written communication skills to interact with clients professionally and convey information effectively.
3. Customer Focus: Strong customer-centric mindset with a passion for delivering exceptional service and building long-term relationships.
4. Problem-Solving Abilities: Analytical and critical thinking skills to identify and resolve client issues.
5. Relationship Building: Ability to build rapport and trust with clients and collaborate effectively with cross-functional teams.
6. Organizational Skills: Strong organizational and time management skills to handle multiple client accounts and prioritize tasks.
7. Adaptability: Flexibility to adapt to changing client needs and work in a dynamic environment.
8. Tech Savviness: Basic understanding of technology and software applications to provide support and address client inquiries.