Hcl Recruitment 2023

We are looking for Customer Service Managers to join our team. The ideal candidate will be a highly motivated and results-oriented individual with strong customer service skills. The Customer Service Manager will be responsible for managing a team of customer service representatives and ensuring that they provide excellent customer service to HCL's customers.

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Responsibilities:

• Manage a team of customer service representatives.
• Ensure that customer service representatives provide excellent customer service.
• Resolve customer issues in a timely and efficient manner.
• Monitor customer satisfaction levels.
• Develop and implement customer service training programs.
• Work with other departments to improve customer service processes.

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Qualifications:

• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Experience with customer service software (e.g., Salesforce).
• Ability to work under pressure and meet deadlines.