HCL Recruitment 2023

The Front Desk Manager is responsible for the overall operation of the front desk, including coordinating and supervising staff, handling customer inquiries and complaints, and maintaining records of transactions and activities.

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Responsibilities:

• Supervising staff, assigning duties, and monitoring work to ensure compliance with company standards
• Managing customer inquiries and complaints, ensuring resolutions
• Maintaining records of transactions and activities, including room reservations, arrivals and departures, and sales

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Qualifications:

• Previous experience in a supervisory
• Strong customer service skills
• Good organizational skills