Hotstar Recruitment 2023

Job Title: Front Office Executive

Department: Customer Service

Reports To: Customer Service Manager

Summary: The Front Office Executive is responsible for providing excellent customer service to Hotstar customers. This includes greeting and welcoming customers, answering questions, resolving issues, and providing support. The Front Office Executive must be able to work independently and as part of a team, and must be able to handle multiple tasks simultaneously.

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Responsibilities:

• Greet and welcome customers in a friendly and professional manner
• Answer questions about Hotstar products and services
• Resolve customer issues in a timely and efficient manner
• Provide support to customers via phone, email, and chat
• Maintain a positive and professional attitude at all times

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Skills:

• Excellent customer service skills
• Strong communication skills
• Proficient in Microsoft Office Suite
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously