Hotstar Recruitment 2023

As a Front-Line Employee, you will be the first point of contact for our customers or clients. You will play a crucial role in representing our company and providing exceptional service to ensure a positive experience for our customers. Your friendly demeanor, excellent communication skills, and ability to handle customer inquiries and concerns will contribute to building strong customer relationships and promoting customer satisfaction.

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Responsibilities:

1. Greet customers or clients in a friendly and professional manner, creating a welcoming and positive environment.
2. Provide accurate and timely information about our products, services, and company policies to customers.
3. Assist customers in their purchase decisions by understanding their needs and recommending suitable products or services.
4. Process customer transactions, including cash handling, credit card payments, or other forms of payment.
5. Respond to customer inquiries, concerns, and complaints promptly and effectively, striving to resolve issues to the customer's satisfaction.
6. Maintain a clean and organized work area, ensuring that product displays and signage are accurate and visually appealing.

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Qualifications:

1. High school diploma or equivalent (additional education or relevant certifications are a plus).
2. Previous experience in a customer service or retail environment is preferred.
3. Excellent verbal communication skills, with the ability to effectively engage and interact with customers.
4. Strong customer service orientation, with a friendly and approachable demeanor.
5. Ability to remain calm and professional in challenging situations and handle customer complaints or difficult interactions.
6. Basic math skills for handling transactions and providing accurate change.