IBM Recruitment 2023

The Operations Professional will be responsible for the daily operation of our contact center.

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Responsibilities:

• Manage staff and volunteers to ensure efficient
• Train staff on company policies
• Maintain records of customer interactions
• Monitor and resolve customer complaints
• Ensure compliance with all regulatory requirements

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Qualifications:

• 3 years experience in contact center operations
• Strong communication and problem solving skills
• Experience with CRM software