IBM Recruitment 2024

As a Salesforce Administrator at IBM, you will be responsible for the configuration, customization, and overall management of our Salesforce system. Your primary goal will be to ensure the efficient and effective use of Salesforce within the company, in line with our business needs and objectives. You will work closely with various teams, including sales, marketing, and IT, to identify and implement solutions to improve our CRM processes and drive business growth.

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Responsibilities:

1. Configuration and Customization: You will be responsible for configuring and customizing Salesforce to meet the specific needs of our business, including creating custom fields, objects, workflows, and reports. This will involve understanding business requirements, translating them into technical specifications, and implementing them in Salesforce using standard and custom functionalities.

2. Data Management: As a Salesforce administrator, you will play a crucial role in maintaining and managing the quality of our data in Salesforce. This includes regularly monitoring data integrity, resolving data issues, and coordinating with other departments to ensure that accurate and up-to-date data is entered into the system.

3. User Training and Support: You will be the go-to person for all Salesforce-related queries and issues within the company. You will provide training and support to end-users, including creating training materials and conducting training sessions, to ensure they are proficient in using Salesforce and its features.

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Skills:

- In-depth Knowledge of Salesforce: To excel in this role, you must have an in-depth understanding of Salesforce and its various functionalities, such as customization, reporting, workflows, and data management.

- Technical Aptitude: As a Salesforce administrator, you will be required to work closely with different teams and handle technical aspects of the CRM system. Therefore, you should have a strong technical aptitude and be comfortable with data analysis and problem-solving.

- Attention to Detail: Since data accuracy and integrity are critical in Salesforce, you must have excellent attention to detail and be able to identify and resolve data inconsistencies and issues effectively.