Icici Bank Jobs 2023 - Jobs Near Me - Customer Support Analyst Post
Remote work from: Brazil
Rs.11,000-Rs.17,000 Per month
Graduate, 12th Pass.
Icici Bank Recruitment 2023
As a Customer Support Analyst, your primary responsibility will be to provide effective and efficient support to customers, addressing their inquiries, troubleshooting issues, and ensuring their satisfaction. You will play a crucial role in resolving customer concerns, analyzing data to identify trends, and providing insights to improve the customer support process. Your strong communication skills, problem-solving abilities, and attention to detail will be essential for success in this role.
Icici Bank Jobs Near Me
- Customer Support:
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.).
- Provide accurate and helpful information to resolve customer issues and inquiries.
- Ensure timely resolution of customer complaints and escalations.
- Maintain a positive and empathetic attitude towards customers.
- Document customer interactions and resolutions in the customer support system.
- Troubleshooting and Problem Resolution:
- Analyze and diagnose customer issues by gathering relevant information.
- Offer technical assistance and guidance to customers experiencing product or service-related problems.
- Troubleshoot software, hardware, or network issues remotely or by providing step-by-step instructions.
- Collaborate with cross-functional teams, including developers and technicians, to resolve complex customer problems.
- Escalate unresolved issues to the appropriate teams and track the progress until resolution.
- Data Analysis and Reporting:
- Analyze customer support data and identify trends or patterns in customer issues.
- Provide insights and recommendations to improve products, services, and the customer support process.
- Generate reports on customer support metrics, such as response time, resolution time, and customer satisfaction.
- Monitor customer feedback and sentiment to identify areas for improvement.
- Collaborate with the team to implement process improvements and enhance the customer support experience.
- Knowledge Management:
- Maintain a comprehensive knowledge base of product features, troubleshooting techniques, and frequently asked questions.
- Update and improve documentation, FAQs, and support materials for internal and external use.
- Conduct training sessions or provide resources to help customers and team members resolve common issues.
- Stay updated on product updates, new features, and industry trends.
- Customer Relationship Management:
- Build and maintain strong relationships with customers, demonstrating professionalism and empathy.
- Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
- Collaborate with sales and account management teams to ensure customer satisfaction and retention.
- Identify upselling or cross-selling opportunities based on customer needs.
Icici Bank Careers
- Bachelor's degree in a relevant field or equivalent experience.
- Proven experience in customer support or a related role.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and analytical abilities.
- Patience and empathy when dealing with customers.
- Technical aptitude and ability to understand software and hardware systems.
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May 26, 2023
December 31, 2023