Position title
Icici Bank Jobs 2023 - Jobs Near Me - Customer Support Analyst Post
Job Location
Remote work from: Brazil

Base Salary
USD.11,000-USD.17,000 Per month

Graduate, 12th Pass.

Employment Type



Icici Bank Recruitment 2023

As a Customer Support Analyst, your primary responsibility will be to provide effective and efficient support to customers, addressing their inquiries, troubleshooting issues, and ensuring their satisfaction. You will play a crucial role in resolving customer concerns, analyzing data to identify trends, and providing insights to improve the customer support process. Your strong communication skills, problem-solving abilities, and attention to detail will be essential for success in this role.

Icici Bank Jobs Near Me


  1. Customer Support:
    • Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.).
    • Provide accurate and helpful information to resolve customer issues and inquiries.
    • Ensure timely resolution of customer complaints and escalations.
    • Maintain a positive and empathetic attitude towards customers.
    • Document customer interactions and resolutions in the customer support system.
  2. Troubleshooting and Problem Resolution:
    • Analyze and diagnose customer issues by gathering relevant information.
    • Offer technical assistance and guidance to customers experiencing product or service-related problems.
    • Troubleshoot software, hardware, or network issues remotely or by providing step-by-step instructions.
    • Collaborate with cross-functional teams, including developers and technicians, to resolve complex customer problems.
    • Escalate unresolved issues to the appropriate teams and track the progress until resolution.
  3. Data Analysis and Reporting:
    • Analyze customer support data and identify trends or patterns in customer issues.
    • Provide insights and recommendations to improve products, services, and the customer support process.
    • Generate reports on customer support metrics, such as response time, resolution time, and customer satisfaction.
    • Monitor customer feedback and sentiment to identify areas for improvement.
    • Collaborate with the team to implement process improvements and enhance the customer support experience.
  4. Knowledge Management:
    • Maintain a comprehensive knowledge base of product features, troubleshooting techniques, and frequently asked questions.
    • Update and improve documentation, FAQs, and support materials for internal and external use.
    • Conduct training sessions or provide resources to help customers and team members resolve common issues.
    • Stay updated on product updates, new features, and industry trends.
  5. Customer Relationship Management:
    • Build and maintain strong relationships with customers, demonstrating professionalism and empathy.
    • Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
    • Collaborate with sales and account management teams to ensure customer satisfaction and retention.
    • Identify upselling or cross-selling opportunities based on customer needs.

Icici Bank Careers


  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in customer support or a related role.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving and analytical abilities.
  • Patience and empathy when dealing with customers.
  • Technical aptitude and ability to understand software and hardware systems.
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Date posted
May 26, 2023
Valid through
December 31, 2023
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Position: Icici Bank Jobs 2023 - Jobs Near Me - Customer Support Analyst Post

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