Position title
IDBI Bank Jobs 2023 - Jobs Near Me - Customer Service Manager Post
Job Location
Remote work from: Brazil

Base Salary
Rs.10,000-Rs.16,500 Per month

Graduate, 12th Pass

Employment Type




IDBI Bank Recruitment 2023

As a Customer Service Manager, your primary responsibility will be to oversee and manage the customer service department, ensuring excellent service delivery and customer satisfaction. You will play a crucial role in developing and implementing customer service strategies, training and leading the customer service team, and resolving escalated customer issues. Your strong leadership skills, customer-centric mindset, and ability to drive performance and process improvement will be essential for success in this role.

IDBI Bank Jobs Near Me


  1. Customer Service Strategy:
    • Develop and implement customer service strategies aligned with the organization's goals and objectives.
    • Set service standards and performance metrics to measure team and individual performance.
    • Identify areas for improvement in service delivery and implement corrective actions.
    • Stay updated on customer service best practices and industry trends.
  2. Team Management and Training:
    • Recruit, train, and onboard new customer service representatives.
    • Provide ongoing coaching and mentoring to enhance team performance.
    • Conduct regular performance evaluations and provide feedback for improvement.
    • Develop and deliver training programs to enhance product knowledge and customer service skills.
    • Foster a positive and customer-centric work environment.
  3. Customer Issue Resolution:
    • Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolution.
    • Investigate and analyze complex customer problems, collaborating with cross-functional teams as necessary.
    • Implement effective processes and procedures for handling customer complaints and inquiries.
    • Monitor customer feedback and trends to proactively address potential issues.
  4. Performance Monitoring and Reporting:
    • Track and analyze key performance indicators (KPIs) related to customer services, such as response time, resolution rate, and customer satisfaction.
    • Generate reports on team performance and customer feedback.
    • Identify areas for improvement and implement strategies to enhance customer service effectiveness.
    • Utilize customer service software and tools to streamline processes and enhance productivity.
  5. Customer Relationship Management:
    • Build and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded.
    • Collaborate with sales and account management teams to align customer service efforts with business objectives.
    • Identify opportunities for upselling or cross-selling based on customer needs and preferences.
    • Gather customer feedback and insights to drive product or service improvements.

IDBI Bank Careers


  • Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
  • Proven experience in customer service or a related role, with at least [number of years] in a managerial or supervisory position.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Customer-focused mindset and commitment to delivering exceptional service.
  • Analytical and problem-solving abilities.
  • Proficiency in customer service software and tools.
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Date posted
May 26, 2023
Valid through
December 31, 2023
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Position: IDBI Bank Jobs 2023 - Jobs Near Me - Customer Service Manager Post

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