IDBI Bank Jobs 2023 - Jobs Near Me - Customer Service Manager Post
Remote work from: Brazil
Rs.10,000-Rs.16,500 Per month
Graduate, 12th Pass
IDBI Bank Recruitment 2023
As a Customer Service Manager, your primary responsibility will be to oversee and manage the customer service department, ensuring excellent service delivery and customer satisfaction. You will play a crucial role in developing and implementing customer service strategies, training and leading the customer service team, and resolving escalated customer issues. Your strong leadership skills, customer-centric mindset, and ability to drive performance and process improvement will be essential for success in this role.
IDBI Bank Jobs Near Me
- Customer Service Strategy:
- Develop and implement customer service strategies aligned with the organization's goals and objectives.
- Set service standards and performance metrics to measure team and individual performance.
- Identify areas for improvement in service delivery and implement corrective actions.
- Stay updated on customer service best practices and industry trends.
- Team Management and Training:
- Recruit, train, and onboard new customer service representatives.
- Provide ongoing coaching and mentoring to enhance team performance.
- Conduct regular performance evaluations and provide feedback for improvement.
- Develop and deliver training programs to enhance product knowledge and customer service skills.
- Foster a positive and customer-centric work environment.
- Customer Issue Resolution:
- Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolution.
- Investigate and analyze complex customer problems, collaborating with cross-functional teams as necessary.
- Implement effective processes and procedures for handling customer complaints and inquiries.
- Monitor customer feedback and trends to proactively address potential issues.
- Performance Monitoring and Reporting:
- Track and analyze key performance indicators (KPIs) related to customer services, such as response time, resolution rate, and customer satisfaction.
- Generate reports on team performance and customer feedback.
- Identify areas for improvement and implement strategies to enhance customer service effectiveness.
- Utilize customer service software and tools to streamline processes and enhance productivity.
- Customer Relationship Management:
- Build and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded.
- Collaborate with sales and account management teams to align customer service efforts with business objectives.
- Identify opportunities for upselling or cross-selling based on customer needs and preferences.
- Gather customer feedback and insights to drive product or service improvements.
|Important Links||Find the Link in Apply Now Button|
May 26, 2023
December 31, 2023