Indigo Careers For Freshers

As a Customer Relationship Executive, you will be the voice of IndiGo, interacting with customers across various touchpoints. You will play a crucial role in resolving their inquiries, addressing their concerns, and ensuring their satisfaction throughout their journey with IndiGo. Your dedication and customer-centric approach will contribute significantly to our mission of providing a world-class travel experience.

Indigo Careers

Responsibilities:

• Respond to customer inquiries: Efficiently handle customer queries received through various channels (phone, email, social media) in a timely and professional manner.
• Resolve customer concerns: Proactively troubleshoot issues, provide accurate information, and offer solutions to resolve customer concerns effectively.
• Maintain accurate records: Document interactions and updates accurately in our CRM system to ensure seamless follow-up and enhance customer service efficiency.
• Promote IndiGo products and services: Inform customers about our offerings, including flights, add-on services, and loyalty programs, to drive sales and customer engagement.
• Contribute to continuous improvement: Provide constructive feedback and suggestions to enhance customer service processes and procedures.