Indigo Company Job Vacancy

As a Customer Service Representative at IndiGo, you'll be the friendly voice and helping hand for our valued passengers across various touchpoints. You'll be responsible for resolving inquiries, handling complaints, and ensuring seamless customer journeys both on the ground and in the air.

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Responsibilities:

• Respond promptly and efficiently to customer inquiries via phone, email, and social media.
• Assist passengers with booking flights, managing reservations, and navigating airport processes.
• Proactively identify and address customer concerns with empathy and professionalism.
• Provide clear and accurate information about IndiGo policies, services, and promotions.
• Actively listen to customer feedback and document their experiences for continuous improvement.
• Build positive relationships with customers and foster brand loyalty.

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Skills:

• Excellent communication and interpersonal skills, with a focus on active listening and building rapport.
• Strong problem-solving and decision-making abilities, with a customer-centric approach.
• Proficiency in written and verbal English, with clear and concise communication style.
• Computer literacy and ability to navigate various customer service platforms.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.

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